20 publicaciones de empleo destacadas de merchant en ciudad de méxico (¡Están contratando!)

DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS
Pluxee —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Salesforce
Gerente Comercial Merch
Grupo Salinas —Tlalpan, CDMX
- $67,000 a $72,000 por mes
- Tiempo completo
- Inglés
- Gestión de venta al por menor
- Seguro de vida
Postulación rápida
Merchant Strategy and Ops
DiDi Global —Cuauhtémoc, CDMX
- Microsoft Excel
- Inglés
- Maestría
Lider Senior de E-commerce
Depósito Dental Villa de Cortés, S.A. de C.V. —Villa de Cortes, CDMX
- $17,000 a $20,000 por mes
- Tiempo completo
- Microsoft Excel
- Mercadotecnia
- Licenciatura
- Descuentos y precios preferenciales
- Seguro dental
Postulación rápida
Sales Manager I, Eats SMB (Sales Plan)
Uber —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en ventas
- Salesforce
- SQL
Compliance Manager Project Intern (TikTok Shop Compliance) - 2026 Start (BS/MS)
TikTok —Ciudad de México, CDMX
- Administración de personal
- Maestría
- Licenciatura
Key Account Manager
Ingenico —Colonia Polanco, CDMX
- Administración de personal
- Experiencia en ventas
- Mercadotecnia
Category Merchant Manager, Consumables, Marketplace Mexico
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en ventas
- Salesforce
- Inglés
Kam Merchant Services
Edenred —Ciudad de México, CDMX
- Tiempo completo
- CRM software
- Mercadotecnia
- Bachillerato
Asistente de producción de videos TikTok Shop
Ananda distribuciones —Mixcoac, CDMX
- $12,000 a $14,000 por mes
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Experiencia en control de inventarios
- Seguro de vida
Postulación rápida
8d
Sales Executive (Fintech)
XTRANSFER —Ciudad de México, CDMX
- $30,000 a $50,000 por mes
- Tiempo completo
- Microsoft Excel
- Experiencia en ventas
- Inglés
Postulación rápida
7d
CDMX Premium Onboarding Partner (POP)
DoorDash Mexico —Ciudad de México, CDMX
- CRM software
- Microsoft Excel
- Administración de personal
Postulación rápida
17h
Atención a Clientes
Edenred —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Account Manager, GR Enterprise
Uber —Miguel Hidalgo, CDMX
- Tiempo completo
- Administración de personal
- SQL
- Licenciatura
Ejecutivo Merchant
Edenred —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Habilidades de comunicación
- Negociación
1d
Representative, Authenticity
DoorDash —Ciudad de México, CDMX
- Incluye fines de semana
- Microsoft Excel
- Experiencia en ventas
- Inglés
- Permiso de maternidad y paternidad
Gerencia Comercial Hunter
Edenred —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en ventas
- Mercadotecnia
- Salesforce
14d
Personal (Ejecutivo) de Servicio al Cliente
Edenred —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Experiencia en bases de datos
- Bachillerato
8d
Senior Manager, Customer Engagement and Sales Strategy
EVO Payments Mexico, S. de R.L. de C.V. —Cuajimalpa, CDMX
- Experiencia en ventas
- Salesforce
- Liderazgo
Postulación rápida
Gerente de Proyectos
Fiserv —Ciudad de México, CDMX
- Tiempo completo
- Español
- Ingeniería
- Inglés
- Programa de bienestar
- Permiso de maternidad y paternidad
2h

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DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS

Pluxee -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Administración de personal
Gestión de operaciones
Servicio al cliente
Salesforce
Inglés
Maestría
Licenciatura
Mejora continua
Servicios financieros
Liderazgo

Descripción completa del empleo

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.

Permanent Regular

Job Description:

The Customer Care & Operations Director leads the delivery of care services and operational execution at local level, ensuring that customer support is efficient, consistent, and aligned with Pluxee’s brand promise. This role is responsible for overseeing team structures, care delivery models, and process optimization. It ensures adherence to performance targets while promoting collaboration with global and central functions to implement standards, tools, and continuous improvement initiatives.

Reporting to the country CEO, the Director of Customer Experience and Operations will be responsible for establishing the strategy of customer service and operations, managing the complete journey of our clients and users, and promoting the continuous improvement of processes to ensure quality and safety in the services provided.

Your next challenge

Define and execute the customer experience strategy, fostering a customer-centric culture and ensuring that operational priorities are aligned with customer needs and business objectives.
Lead the end-to-end customer care and service delivery model, including internal teams, outsourced providers, and shared services, ensuring efficient, reliable, and high-quality experiences across all relevant touchpoints.
Drive operational excellence by managing performance indicators, analyzing customer and operational insights, identifying improvement opportunities, and implementing initiatives that enhance service quality, efficiency, and customer satisfaction.
Oversee key operational processes across card operations, payments, settlement, reconciliation, and related workflows, ensuring service continuity, operational control, compliance, and process optimization.
Partner with Marketing, Product, Technology, Merchants, Commercial, and global teams to identify customer pain points, improve journeys, enable operational readiness, and deliver impactful customer solutions.
Lead continuous improvement and transformation initiatives through process optimization, automation, digital solutions, and service innovation to improve customer and employee experience.
Manage external service providers, operational costs, budgets, and performance expectations to ensure sustainable and efficient service delivery.
Establish governance routines, proactively manage service communications and incidents, and provide leadership visibility through performance reviews, insights, and improvement plans.
Promote a culture of collaboration, accountability, and continuous improvement across local, regional, and global teams.

You’re a match

Bachelor's degree + Master’s degree in Administration, Operations, Customer Service, or related disciplines.
+10 years of experience with operations management, customer service, customer experience, and payments.
+3 years of experience in team leadership, preferably leading large CX and Operations teams in senior management or director roles.
Proven experience in digital solutions, digital products (such as mobile applications, web portals, and online services), as well as payment solutions or digital financial services companies.
Experience managing contact centers, shared services, or outsourced care functions, experience with contact center tools (e.g, Genesys)
Track record of performance improvement and service transformation.
Proficiency in CRM platforms and care analytics, Salesforce preferred.
Fluent English level (mandatory)
Soft skills: Strong leadership, firm and accountable leadership style, assertiveness, emotional intelligence, KPI-driven and hands-on approach, ability to challenge teams toward continuous improvement and avoid the status quo, strong focus on service excellence, automation mindset, collaborative team player, strong interpersonal skills, and ability to build positive relationships across teams and stakeholders.

Your Location:

Mexico City, Mexico (hybrid work model) -

Open to evaluate international assignment for internal candidates

Why join Pluxee?

Join an inclusive team

Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.

Turn inspiration into possibility

Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.

Make a positive impact

Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.

Grow with us

Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.

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Refina tu búsqueda

merchant empleos en ciudad de méxico

DIRECTOR OF CUSTOMER EXPERIENCE AND OPERATIONS

Gerente Comercial Merch

Merchant Strategy and Ops

Lider Senior de E-commerce

Sales Manager I, Eats SMB (Sales Plan)

Compliance Manager Project Intern (TikTok Shop Compliance) - 2026 Start (BS/MS)

Key Account Manager

Category Merchant Manager, Consumables, Marketplace Mexico

Kam Merchant Services

Asistente de producción de videos TikTok Shop

Sales Executive (Fintech)

CDMX Premium Onboarding Partner (POP)

Atención a Clientes

Account Manager, GR Enterprise

Ejecutivo Merchant

Representative, Authenticity

Gerencia Comercial Hunter

Personal (Ejecutivo) de Servicio al Cliente

Senior Manager, Customer Engagement and Sales Strategy

Gerente de Proyectos

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