20 publicaciones de empleo destacadas en customer service specialist i (¡Están contratando!)

Customer Service Specialist I
TBC de México —San Luis Potosí, S. L. P.
- Incluye fines de semana
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
4d
Operations Specialist I, Remote Assistance (Night Shift)
DoorDash Mexico —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Microsoft Excel
- Inglés
- Bachillerato
Postulación rápida
10d
Bilingual Solar Operations Coordinator (Remote)
CENTURION SOLAR ENERGY —Ciudad de México, CDMX
- $15,000 por hora
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Inglés
- Experiencia en operaciones bancarias
Postulación rápida
9d
Safety & PV Specialist I - Mexico Remote
サイネオス・ヘルス —Tlalnepantla, Méx.
- Home Office (Desde casa)
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Web Development Quality Assurance (QA) Specialist
Growmodo GmbH —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Administración de personal
- JavaScript
Postulación rápida
Service Specialist II - MEX
WWEX Group —Monterrey, N. L.
- Administración de personal
- Servicio al cliente
- Salesforce
Postulación rápida
Operations Accounting Specialist I
Toyota Automated Logistics Americas LLC —San Luis Potosí, S. L. P.
- Microsoft Word
- Administración de personal
- Word processing
- Descuento de gimnasio
Fraud Chargeback Specialist
DiDi Global —Cuauhtémoc, CDMX
- Inglés
- Investigación
- Herramientas manuales
Safety & PV Specialist I - Mexico Remote
Syneos - Clinical and Corporate - Prod —Edo. de México
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
Accounts Payable Specialist I
PPG —Querétaro, Qro.
- Tiempo completo
- Oracle
- ERP systems
- Licenciatura
Postulación rápida
10d
Document Control & Customer Service Specialist
Bosch Group —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- Servicio al cliente
- ERP systems
Postulación rápida
Workday Specialist I
Conde Nast —Ciudad de México, CDMX
- Tiempo completo
- Servicio al cliente
- Desarrollo de software
CX & Relationship Sr Analyst
DiDi Global —Cuauhtémoc, CDMX
- Microsoft Excel
- Administración de personal
- Inglés
14d
RTR Specialist I
Nouryon —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- ERP systems
- Inglés
Clinical Product Specialist
Insulet Corporation —Guadalajara, Jal.
- Incluye fines de semana
- Bilingüe
- Servicio al cliente
- Salesforce
Especialista de R&M 4/Intervention Services
Weatherford —Villahermosa, Tab.
- Tiempo completo
- Administración de personal
- Bachillerato
- Disponible para viajar
Sr. Quality Assurance Specialist Collections
DiDi Global —Cuauhtémoc, CDMX
- Inglés
- Licenciatura
- Negocios
11d
Accounts Receivable Global Accounts Specialist I
AIT Worldwide Logistics, Inc. —Ciudad Juárez, Chih.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Microsoft Office
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Operation Specialist Academia Technical Support & Adoption – Graduate Associate – CDMX
Siemens —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- CAD
- Desarrollo de software
4d
Customer Service Rep I
Terex Corporation —Monterrey, N. L.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Plan de adquisición de acciones empresariales
4d

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Customer Service Specialist I

TBC de México -
San Luis Potosí, S. L. P.

Postulación rápida

Información del empleo

Tiempo completo
Hace 4 días

Cualificaciones

Bilingüe
Gestión de incidentes
Plurilingüe
Servicio al cliente
Centro de llamadas
Inglés
Bachillerato
Licenciatura

Descripción completa del empleo

TBC is looking for a Customer Service Specialist I to support customers in the United States through phone, email, chat, and text channels.

This role requires advanced English, proven experience in customer service or call center environments, and the ability to handle high-pressure situations with professionalism, patience, and problem-solving skills.

Important: This position is only for candidates who can hold full professional conversations in English with U.S. customers. If you are not able to answer calls, explain solutions, document cases, and handle upset customers in English, this position is not for you.

Position Objective

The Customer Service Specialist I is responsible for providing high-quality customer support, resolving inquiries, documenting cases accurately, and ensuring a positive customer experience.

This position supports customers with product questions, service inquiries, warranty information, promotions, pre-sale and post-sale support, complaints, and issue resolution.

Main Responsibilities

Respond to customer inquiries via phone, email, text, and live chat.
Provide accurate information regarding products, services, warranties, promotions, and processes.
Handle pre-sale and post-sale customer support issues.
Investigate and resolve customer complaints in a professional and timely manner.
Work with internal teams, field representatives, and franchise partners to resolve customer issues.
Document all customer interactions, transactions, complaints, and resolutions in CRM or incident management systems.
Escalate complex or unresolved cases to the appropriate department or leadership team.
Follow up with customers until a satisfactory resolution is reached.
Maintain professional communication, even with difficult, upset, or demanding customers.
Meet performance expectations related to adherence, productivity, quality, response time, and customer satisfaction.
Follow company policies, procedures, and service standards.
Perform other duties as assigned.

Required Qualifications

Advanced English is mandatory.
Bilingual English/Spanish.
Ability to take full customer service calls in English.
Minimum 2 years of experience in customer service or call center environments.
Preferably 3 years of experience in a high-volume, fast-paced contact center.
Experience handling customer service by phone is required.
High school diploma required.
Associate’s or bachelor’s degree preferred.
Strong verbal and written communication skills in English and Spanish.
Strong active listening and empathy skills.
Experience using CRM systems, ticketing platforms, or customer service software.
Ability to multitask and prioritize in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Ability to remain calm and professional under pressure.
Ability to handle difficult, upset, or irate customers with patience and diplomacy.
Flexibility to work operational call center schedules, including possible evenings, weekends, or holidays.

Do Not Apply If

You do not have advanced English.
You cannot hold a full professional conversation in English.
You have only basic or intermediate English.
You do not have experience handling customer calls.
You are looking for a non-phone position.
You cannot handle pressure, metrics, or difficult customers.
You are not comfortable documenting cases in CRM or internal systems.
You are not available for call center schedules.
You do not have patience, empathy, or a problem-solving attitude.

Ideal Candidate Profile

We are looking for a mature, professional, bilingual candidate with strong customer service skills and the ability to work under pressure. The ideal candidate must be able to listen carefully, understand the customer’s issue, investigate the situation, provide clear solutions, and follow up until the problem is resolved.

This role requires someone who can stay calm, respectful, and focused even when dealing with angry or frustrated customers.

Key Competencies

Advanced conversational English.
Customer service orientation.
Phone communication skills.
Active listening.
Problem solving.
Stress tolerance.
Clear and professional communication.
Patience and empathy.
Attention to detail.
Multitasking.
Case documentation.
Follow-up discipline.
Adaptability.
Ability to work with KPIs and quality standards.

Preferred Experience

Bilingual call center.
Customer service for U.S. customers.
High-volume contact center.
Complaint resolution.
CRM or ticketing system management.
Retail, automotive, tire, logistics, service, or consumer-focused industries.
Phone-based support.

Postulación rápida

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