20 publicaciones de empleo destacadas en technical support representative (¡Están contratando!)

Customer Support Representative
JoVE —Desde casa
- $15,500 por mes
- Tiempo completo
- Home Office (Desde casa)
- Salesforce
- Inglés
- Licenciatura
Postulación rápida
Technical Support Representative
Peek —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Servicio al cliente
- Salesforce
- Inglés
4d
Technical Support Representative, Tier 1 (Mexico Remote)
Turnitin, LLC —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Microsoft Office
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Postulación rápida
IT Technical Support Representative (Mexico)
Compass Experience Labs —Álvaro Obregón, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Servicio al cliente
- Inglés
- C++
Postulación rápida
Technical Support Representative
Nextiva —Guadalajara, Jal.
- Turno de 12 horas
- Servicio al cliente
- Inglés
- Microsoft Office
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
LOPOP Support Representative
DoorDash —Ciudad de México, CDMX
- Incluye fines de semana
- Microsoft Excel
- Experiencia en ventas
- Inglés
- Permiso de maternidad y paternidad
Customer Success Representative
ORBIS Compliance LLC —Ciudad de México, CDMX
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postulación rápida
14d
DoorDash for Business Support Representative
DoorDash —Ciudad de México, CDMX
- Incluye fines de semana
- Microsoft Excel
- Experiencia en ventas
- Inglés
- Permiso de maternidad y paternidad
Field Services Technician
NTT Ltd —Ciudad de México, CDMX
- Tiempo completo
Sr. Customer Support Representative, Bilingual
DoorDash —Ciudad de México, CDMX
- Incluye fines de semana
- Bilingüe
- Microsoft Excel
- Experiencia en ventas
- Permiso de maternidad y paternidad
On site resident Field Technical Support & Tech Consulting - Nonstop systems
Hewlett Packard Enterprise —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- Informática
- Servicio al cliente
14d
SC Cust Svc Assoc Representative
PepsiCo —Miguel Hidalgo, CDMX
- Incluye fines de semana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Remote Customer Support Representative
Resolv.Global —Desde casa
- Home Office (Desde casa)
- Servicio al cliente
- Inglés
- Microsoft Office
Postulación rápida
Customer Support Representative (Remote - Latin America)
ACS —Desde casa
- $105 por hora
- Turno de 8 horas
- Home Office (Desde casa)
- Servicio al cliente
- Inglés
- Habilidades de comunicación
Postulación rápida
3d
Operaciones en Campo - Recién Graduados
Schlumberger —Ciudad del Carmen, Camp.
- Microsoft Outlook
- Inglés
- Licenciatura
- Seguro dental
- Seguro de la vista
IT Specialist - Transportation Management Systems (TMS)
DSV —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Inglés
Support Engineering Specialist
Hewlett Packard Enterprise —Ciudad de México, CDMX
- Tiempo completo
- DevOps
- Inglés
- Maestría
Customer Service Representative
Avery Dennison —Querétaro, Qro.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Experiencia en ventas
- Programa de bienestar
Postulación rápida
Customer Support Representative
CoinFlip —Benito Juárez, CDMX
- Tiempo completo
- Bilingüe
- Salesforce
- Inglés
Postulación rápida
Supervisor, Document Management
TechnipFMC —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

Quiero recibir la alerta de empleo más reciente para technical support representative

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Customer Support Representative

JoVE -
Desde casa

Postulación rápida

Información del empleo

Tiempo completo
$15,500 por mes

Cualificaciones

Jira
Salesforce
Inglés
Atención a quejas
Licenciatura
Atención al cliente
Habilidades de comunicación

Descripción completa del empleo

JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Role

We are seeking an experienced Customer Support Representative to be on the front lines by answering questions and troubleshooting technical problems. You will assist customers with JoVE’s products and also guide clients through any technical issue they might encounter. If you are an energetic self-starter problem solver with a basic technical background and excellent communication skills, we want to talk to you. The Support Team here at JoVE is providing support not only to external customers but also to internal JoVE employees on a 24x7 basis.

Responsibilities:

Manage large amounts of incoming tickets.
Provide support to answer inquiries on products.
Accept and handle technical requests.
Triage tickets to the other teams.
Follow communication procedures, guidelines and policies.
Provide accurate, valid and complete information by using the right methods/tools.
Build sustainable relationships and trust with customers through open communication.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Take the extra mile to engage customers.
Performs other specific duties or assignments as directed by Team Manager.

Skills And Qualifications:

A Bachelor’s degree completed
2+ years of demonstrable experience in customer support roles
Proficient with ticketing tools ( Zendesk, Jira, Salesforce).
Excellent communication and interpersonal skills, verbal and written, are required to effectively and accurately communicate in English.
Ability to communicate with both technical and non-technical personnel in a clear and easy fashion.
Basic understanding of KPIs and Metrics.
Attention to detail is key to this position.
Must be able to accommodate flexible work schedules based on business needs.
Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.

Why Join JoVE?

A competitive compensation package.
You will make a direct impact in accelerating science research and education.
Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
Our strong promotion from within culture draws a clear path to advance your career with us

Job Types: Full-time, Permanent

Pay: $15,500.00 per month

Work Location: Remote

Postulación rápida

Refina tu búsqueda

technical support representative empleos

Customer Support Representative

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Technical Support Representative, Tier 1 (Mexico Remote)

IT Technical Support Representative (Mexico)

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Customer Success Representative

DoorDash for Business Support Representative

Field Services Technician

Sr. Customer Support Representative, Bilingual

On site resident Field Technical Support & Tech Consulting - Nonstop systems

SC Cust Svc Assoc Representative

Remote Customer Support Representative

Customer Support Representative (Remote - Latin America)

Operaciones en Campo - Recién Graduados

IT Specialist - Transportation Management Systems (TMS)

Support Engineering Specialist

Customer Service Representative

Customer Support Representative

Supervisor, Document Management

Quiero recibir la alerta de empleo más reciente para technical support representative

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