20 publicaciones de empleo destacadas en ms contact center (¡Están contratando!)

Bilingual Contact Center Representative
Maersk —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Microsoft Word
- Microsoft Excel
- Permiso de maternidad y paternidad
3d
Senior Analyst, GBS - Contact Center Agent
Kraft Heinz Company —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Virtual Assistant - Hotline Crisis Intervention *REMOTE*
Casa de la Familia —Desde casa
- Incluye fines de semana
- Home Office (Desde casa)
- Microsoft Powerpoint
- Bilingüe
- Microsoft Excel
Postulación rápida
3d
Recruiter - Remote
ResultsCX —Hermosillo, Son.
- Home Office (Desde casa)
- Microsoft Word
- Microsoft Excel
- Administración de personal
Sr HR Associate - Shared Services
G-P —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Microsoft Office
- Seguro dental
- Permiso de maternidad y paternidad
Postulación rápida
Support Coordinator NPS
Novartis —Insurgentes, QRoo.
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Bachillerato
6d
Trainer (Call Center)
Seguros Confie —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
CUSTOMER SERVICE SPECIALIST II
TE Connectivity —Tlalnepantla, Mor.
- Servicio al cliente
- Salesforce
- Inglés
- Plan de adquisición de acciones empresariales
Customer Care Representative
Ria Money Transfer (Dandelion) —Querétaro, Qro.
- Correo electrónico
- Servicio al cliente
- Microsoft Office
- Bachillerato
- Seguro de vida
Postulación rápida
6h
International Trade Compliance Sr. Management
Vertiv —Tijuana, B.C.
- Correo electrónico
- Microsoft Excel
- Oracle
- ERP systems
Querétaro | Local Account Manager
Expeditors —Querétaro, Qro.
- Tiempo completo
- CRM software
- Word processing
- Microsoft Office
- Plan de adquisición de acciones empresariales
- Seguro de vida
Postulación rápida
Trilingual Customer Care Representative
Ria Money Transfer (Dandelion) —Querétaro, Qro.
- Correo electrónico
- Servicio al cliente
- Microsoft Office
- Bachillerato
- Seguro de vida
Postulación rápida
6h
Senior Project Manager
Vonage —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Hospital
- Mejora continua
- Seguro de vida
Postulación rápida
Cash and Bank Specialist
Flowserve —Querétaro, Qro.
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Postulación rápida
Consumer Insights & Sales Specialist - Hybrid - Mexico City
Circana Tech Mexico —Granada, CDMX
- Correo electrónico
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Excel
- Experiencia en ventas
Postulación rápida
Infrastructure/Cloud Architecture
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en bases de datos
- Liderazgo
7d
Analyst Finance & Business Support
InterContinental Hotels Group —Guadalajara, Jal.
- Microsoft Excel
- Administración de personal
- ERP systems
Consumer Insights & Sales Specialist - Hybrid - Mexico City
Circana —Granada, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Experiencia en ventas
Bilingual Operations Specialist
First Advantage —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Inglés
Sales Leader Data Centers LATAM
Eaton —Iztapalapa, CDMX
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

Quiero recibir la alerta de empleo más reciente para ms contact center

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Bilingual Contact Center Representative

Maersk -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo
Hace 3 días

Beneficios

Permiso de maternidad y paternidad

Cualificaciones

Bilingüe
Microsoft Word
Microsoft Excel
Microsoft Outlook
Administración de personal
Servicio al cliente
Experiencia en logística
Inglés
Microsoft Office
Bachillerato
Licenciatura
Administración del tiempo

Descripción completa del empleo

Here's the Deal

The contact center representative will contribute to building great customer experience moments by providing a world-class service via inbound and outbound calls. The representative will own the resolution of last-mile delivery problems, assuring customer satisfaction throughout this phase of the logistics journey. This is a great opportunity for individuals who enjoy working in a collaborative team environment, have strong verbal and written communication skills, can build genuine connections with customers, and are passionate about customer experience.

Key Responsibilities:

Provide world-class customer experience via inbound and outbound calls.
Resolve last mile delivery logistics problems, assuring customer satisfaction.
Coordinate communication between customers, delivery teams, stores and/or warehouses.
Meet customer service KPIs targets.
Comply with additional activities assigned such as Proof of Delivery Tracking, chat, email or case assignment.
Demonstrate loyalty to the A.P. Moller – Maersk Group Core Values and Character.

Requirements:

English Level C1 mandatory.
High School Diploma or equivalent required (Bachelor’s degree preferred).
Experience: At least 2 years of contact center experience (knowledge in retail is a plus).
Customer Service and/or direct call handling experience.
Last Mile logistics and/or transportation industry knowledge preferred.
Ability to work standard work shift between 6 AM – 10 PM (Mex) and have flexibility to work holidays and weekends.
Ability to go to office in hybrid model (3 times a week) if scheduled between 7 AM to 7 PM; if outside of that timeframe, it is work from home.

Technical Skills and Competencies:

Excellent MS Office proficiency (Excel, Word, and Outlook).
Self-motivated and independent work style.
Ability to work successfully across organizational lines.
Good verbal, written, and presentation skills.
Ability to communicate efficiently and provide precise details.
Organizational and time management skills (multi-tasking and prioritizing).
Customer-focused and solutions-oriented.

If you are excited about this opportunity and have the skills we are looking for, we encourage you to apply now and join our team in revolutionizing the logistics industry!

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected] .

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Quiero recibir la alerta de empleo más reciente para ms contact center

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