20 publicaciones de empleo destacadas de product support en hermosillo, son (¡Están contratando!)

Systems Support Specialist
ResultsCX —Hermosillo, Son.
- Informática
- Salesforce
- SQL
CUSTOMER SERVICE SPECIALIST II
TE Connectivity —Hermosillo, Son.
- Microsoft Excel
- Administración de personal
- Servicio al cliente
PRODUCT ENGINEER II
TE Connectivity —Hermosillo, Son.
- CAD
- Microsoft Office
- Licenciatura
>> FUTURAS OPORTUNIDADES: CARRERA TECNICA / TSU< <
TE Connectivity —Hermosillo, Son.
- Bachillerato
- Ensamblaje
- Disponible para viajar
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Key Account Manager Hermosillo Sonora
Procter & Gamble —Hermosillo, Son.
- Tiempo completo
- CRM software
- Administración de personal
- Experiencia en ventas
Expert Customer Service (m/f/d)
LEONI —Hermosillo, Son.
- Tiempo completo
- Administración de personal
- Experiencia en control de inventarios
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- Seguro de vida
Postulación rápida
Analista de Diseño & Trends Casa & Estilo
Natura —Natura, Son.
- Tiempo completo
- Licenciatura
>> FUTURAS OPORTUNIDADES: TÉCNICO DE EXTRUSIÓN < <
TE Connectivity —Hermosillo, Son.
- Ensamblaje
- Disponible para viajar
- Experiencia en manufactura
Area Manager HSAP
Ford Motor Company —Hermosillo, Son.
- Administración de personal
- Inglés
- Maestría
5d
STRATEGIC SOURCING ANALYST II
TE Connectivity —Hermosillo, Son.
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Specialist Procurement Management Hermosillo (m/f/d)
Leoni —Hermosillo, Son.
- Microsoft Excel
- Administración de personal
- Análisis de datos
STAFF R&D/PRODUCT DVL ENGINEER
TE Connectivity —Hermosillo, Son.
- CAD
- Inglés
- Ensamblaje
Customer Demand Specialist
TE Connectivity —Hermosillo, Son.
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
3d
PROJECT MANAGER ENGINEER I
TE Connectivity —Hermosillo, Son.
- Administración de personal
- Inglés
- Licenciatura
- Plan de adquisición de acciones empresariales
12d
Engineering Manager
Importante empresa del sector automotriz y CV —Hermosillo, Son.
- Tiempo completo
- ERP systems
- Inglés
- Licenciatura
Postulación rápida
Advanced Quality & Product Security Officer Engineer
TE Connectivity —Hermosillo, Son.
- Administración de personal
- PMP
- Inglés
9d
MFG & PROCESS DVL ENGINEER I
TE Connectivity —Hermosillo, Son.
- Microsoft Excel
- CAD
- Inglés
Optima Solutions Maintenance Engineer
PPG —Hermosillo, Son.
- Correo electrónico
- Mantenimiento
- Bachillerato
- Mejora continua
Postulación rápida
PROJECT MANAGER ENGINEER II
TE Connectivity —Hermosillo, Son.
- Administración de personal
- Inglés
- Licenciatura
- Plan de adquisición de acciones empresariales
Sales Customer Representative
Support Services Group —Hermosillo, Son.
- Tiempo completo
- CRM software
- Experiencia en ventas
- Inglés
Postulación rápida

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Systems Support Specialist

ResultsCX -
Hermosillo, Son.

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Información del empleo

Cualificaciones

Informática
Salesforce
Análisis de negocios
Microsoft SQL Server
SQL
Licenciatura

Descripción completa del empleo

Description

Full Location: Hermosillo - MX

Systems Support Specialist

The Systems Support Specialist will act as an escalation point for client Subject Matter Experts, System Support Specialists act as the primary point of contact for client technical teams. Through a combination of technical investigation and troubleshooting, as well as collaborating with teams across D2L, the Systems Support Specialist will offer a world-class support experience for D2L Administrators with varying degrees of technical expertise across the Enterprise, Higher Education, and K-12 segments.

In this role you will:

Utilize electronic communication by chat, phone, email, or assignment through case tracking system to interact with users facing technical issues, effectively identifying and documenting the problems they are encountering.
Conduct thorough research and implement appropriate solutions by referring to user guides, technical manuals, and other relevant documents.
Identify and correct improperly configured installations.
Replicate, diagnose, and resolve technical problems experienced by users, employing troubleshooting techniques to ensure prompt resolution.
Create, update, and resolve support cases within defined Service Level Objectives.
Improve product/tool design and functionality through creation of Software Defect reports and Feature Enhancement reports.
Create Support documentation, including FAQs and both internal and client-facing Knowledge-based Articles.
Participate in collaborative troubleshooting sessions to identify root causes of complex issues.

We are looking for someone who has:

Required Education and Experience

Bachelor’s degree in computer science or equivalent technical experience.
A minimum of 2 years of experience in IT, Business Analyst or closely related area.
6+ months of experience working with Microsoft SQL.

Preferred Education and Experience

Experience at ResultsCX or BPO industry.
Experience working in a Helpdesk environment.
LMS experience – user, administration, and/or support.
Experience with Salesforce or any other ticketing system.

Why Join our ResultsCX team?

Frequent Employee events, games, parties, and all-around fun in the workplace
Healthcare Benefits
Opportunity to grow with ResultsCX if that’s “Your Greater

About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

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product support empleos en hermosillo, son

Systems Support Specialist

CUSTOMER SERVICE SPECIALIST II

PRODUCT ENGINEER II

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Area Manager HSAP

STRATEGIC SOURCING ANALYST II

Specialist Procurement Management Hermosillo (m/f/d)

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Advanced Quality & Product Security Officer Engineer

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