20 publicaciones de empleo destacadas de learning & development en guadalajara, jal (¡Están contratando!)

Learning and Development Officer
Helpware —Guadalajara, Jal.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Postulación rápida
2d
School / Academic Coordinator
CHILDREN'S INSTITUTE OF INTERNATIONAL LEARNING —Guadalajara, Jal.
- $25,000 a $45,000 por mes
- Tiempo completo
- Bilingüe
- Inglés
- Educación
Postulación rápida
2d
Associate Global Quality Documentation
Ingredion Incorporated —Guadalajara, Jal.
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Descuento de empleados
Postulación rápida
School Psychologist
CHILDREN'S INSTITUTE OF INTERNATIONAL LEARNING —Guadalajara, Jal.
- $20,000 a $30,000 por mes
- Tiempo completo
- Bilingüe
- Inglés
- Maestría
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Bilingual Academic Specialist
AMCO —Paseos del Parque, Jal.
- Tiempo completo
- Bilingüe
- Administración de personal
- Inglés
Postulación rápida
Specialist, Learning Services
Ingredion Global Business Services, S.A. de C.V. —Guadalajara, Jal.
- Servicio al cliente
- Inglés
- Licenciatura
Postulación rápida
L&D Training Support
Hewlett Packard Enterprise —Tlaquepaque, Jal.
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Licenciatura
Remote Executive Assistant, Operations & Compliance Support (LATAM)
FreedUp —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Mantenimiento
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Internal Comunications & Employee Engagement Intern
Ingredion Incorporated —Guadalajara, Jal.
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Descuento de empleados
Postulación rápida
Continuous improvement coordinator
PPG —Guadalajara, Jal.
- Tiempo completo
- Microsoft Excel
- Inglés
- Licenciatura
- Seguro de vida
Postulación rápida
11d
Project Order Management Specialist
Siemens —Zapopan, Jal.
- Tiempo completo
- Trabajo híbrido
- Microsoft Excel
- ERP systems
- Inglés
Canadian School Guadalajara, México
Alberta Accredited International Schools —Guadalajara, Jal.
- Correo electrónico
- Inglés
- Licenciatura
- Experiencia en enseñanza
KYC Analyst II
Hewlett Packard Enterprise —Tlaquepaque, Jal.
- Tiempo completo
- Análisis de datos
- Licenciatura
9d
Intern, Global Quality Documentation
Ingredion Incorporated —Guadalajara, Jal.
- Microsoft Word
- Microsoft Excel
- Inglés
- Descuento de empleados
Postulación rápida
Application Support Engineer
EPAM Systems, Inc. —Guadalajara, Jal.
- Azure
- Administración de personal
- DevOps
- Vacaciones adicionales o permisos con goce de sueldo
Human Resources Business Partner
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Engineer Customer Applications
Infineon Technologies AG —Guadalajara, Jal.
- Tiempo completo
- Inglés
- Maestría
- Licenciatura
AI Tools Development Intern
Intel —Guadalajara, Jal.
- Tiempo completo
- Inglés
- Licenciatura
- Desarrollo de software
Customer Service
Hewlett Packard Enterprise —Tlaquepaque, Jal.
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Maestría
Public Affairs Manager - Mexico
Brown-Forman —Guadalajara, Jal.
- Incluye fines de semana
- Bilingüe
- Inglés
- Licenciatura

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Learning and Development Officer

Helpware -
Guadalajara, Jal.

Postulación rápida

Información del empleo

Tiempo completo
Hace 2 días

Cualificaciones

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Administración de personal
Adobe Captivate
Microsoft Office
Educación
Licenciatura
Capacitación
Atención al cliente
Recursos humanos
Requisitos comerciales
Negocios

Descripción completa del empleo

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines that provides Customer Experience and Operational Support for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class, value-adding services to our partners through empowered teams, innovative solutions, and advanced technologies.

Position Overview

The Learning & Development (L&D) Officer is responsible for designing, delivering, and continuously improving learning solutions that prepare employees for success and support operational excellence. This role partners closely with Operations, Quality, and other business stakeholders to ensure training programs are aligned with business objectives, client requirements, and performance metrics.

The L&D Officer facilitates engaging learning experiences, evaluates learner performance, identifies development opportunities, and recommends training solutions that improve employee capability and overall business results.

Primary Responsibilities

Training Delivery

Facilitate instructor-led, virtual, and blended learning programs for new hires, cross-training, upskilling, and refresher sessions.
Deliver engaging, learner-centered training that promotes knowledge retention and job readiness.
Foster a positive, inclusive, and compliant learning environment while maintaining classroom standards and attendance expectations.
Conduct learner assessments, knowledge checks, and certification activities to validate learning outcomes.

Learning Design & Development

Develop, update, and maintain lesson plans, facilitator guides, participant materials, job aids, and other learning resources.
Ensure all training content reflects current client processes, policies, systems, and business requirements.
Recommend improvements to curriculum and instructional materials based on learner feedback, operational changes, and performance trends.
Stay current on adult learning principles, instructional methodologies, and emerging learning technologies.

Performance & Coaching

Monitor trainee progress and provide timely coaching, feedback, and developmental support throughout the learning journey.
Evaluate learner performance using assessments, observations, and performance metrics to determine readiness for production.
Complete required training documentation, reports, certifications, and transition sign-offs.
Collaborate with Operations and Quality teams to identify performance gaps and implement targeted learning interventions.

Business Partnership

Partner with Operations, Quality Assurance, and client stakeholders to ensure training initiatives support operational goals and KPI achievement.
Participate in process updates, launch readiness activities, and change management initiatives affecting training delivery.
Analyze training effectiveness and recommend continuous improvement initiatives to enhance learner performance and business outcomes.
Support departmental projects and organizational initiatives as assigned.

Qualifications

Minimum of 2 years of experience in Learning & Development, Training, Facilitation, or Customer Service within a BPO or customer support environment.
Experience facilitating instructor-led and virtual training programs.
Knowledge of adult learning principles, instructional design, and learning evaluation methodologies.
Experience using Learning Management Systems (LMS).
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Excellent presentation, facilitation, verbal, and written communication skills.
Strong coaching, interpersonal, and stakeholder management abilities.
Excellent analytical, organizational, and problem-solving skills.
Ability to manage multiple priorities while working independently in a fast-paced environment.
Flexible and adaptable to changing business needs and schedules.

Preferred Qualifications

Bachelor's degree in Education, Human Resources, Business, Psychology, or a related field.
Certifications in Learning & Development, Training, Instructional Design, Facilitation, or Adult Learning.
Experience developing e-learning content using authoring tools such as Articulate 360, Captivate, or similar platforms.
Experience supporting multiple client accounts or programs in a BPO environment.

This version reflects a dedicated L&D Officer role rather than a hybrid QA/L&D position, while emphasizing facilitation, curriculum management, coaching, performance improvement, stakeholder partnership, and continuous learning—all responsibilities typically expected of an L&D professional.

Postulación rápida

Refina tu búsqueda

learning & development empleos en guadalajara, jal

Learning and Development Officer

School / Academic Coordinator

Associate Global Quality Documentation

School Psychologist

Bilingual Academic Specialist

Specialist, Learning Services

L&D Training Support

Remote Executive Assistant, Operations & Compliance Support (LATAM)

Internal Comunications & Employee Engagement Intern

Continuous improvement coordinator

Project Order Management Specialist

Canadian School Guadalajara, México

KYC Analyst II

Intern, Global Quality Documentation

Application Support Engineer

Human Resources Business Partner

Senior Engineer Customer Applications

AI Tools Development Intern

Customer Service

Public Affairs Manager - Mexico

Quiero recibir la alerta de empleo más reciente para learning & development en guadalajara, jal

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Position Overview

Primary Responsibilities

Training Delivery

Learning Design & Development

Performance & Coaching

Business Partnership

Qualifications

Preferred Qualifications

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