20 publicaciones de empleo destacadas en b connect (¡Están contratando!)

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Customer Experience Representative- Contractor
Alt —Desde casa
- Incluye fines de semana
- Home Office (Desde casa)
- Servicio al cliente
- Mejora continua
- Habilidades de comunicación
Postulación rápida
Oportunidades Futuras en Lockton México
Lockton, Inc. —América, CDMX
- Microsoft Excel
- Inglés
- Licenciatura
- Programa de bienestar
Customer Advocate
Boldr —Mérida, Yuc.
- Tiempo completo
- Trabajo híbrido
- Servicio al cliente
- Microsoft Office
- Habilidades de comunicación
Postulación rápida
Operation & Supply Chain Engineer (Leadership Development Program)
Rockwell Automation —Tecate, B.C.
- Tiempo completo
- Administración de personal
- Análisis de datos
- Licenciatura
Técnico Electromecánico Tipo B
Marriott International, Inc —Ciudad de México, CDMX
- Tiempo completo
- Carpintería
- Administración de personal
- Mantenimiento
Manager, Workforce Management
Boldr —Mérida, Yuc.
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Administración de personal
- Licenciatura
Postulación rápida
Senior Commercial Market Specialist (m/f/d)
Flix —Ciudad de México, CDMX
- Administración de personal
- Inglés
- Licenciatura
Postulación rápida
Paid Search Specialist
Tinuiti —City, Hgo.
- Incluye fines de semana
- Microsoft Excel
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Head of Strategic Partnerships
Yalo —City, Hgo.
- Salesforce
- Maestría
- Apertura de nuevos negocios
- Vacaciones adicionales o permisos con goce de sueldo
Technical Support Advocate T1
Boldr —Mérida, Yuc.
- Tiempo completo
- Trabajo híbrido
- Inglés
Postulación rápida
9d
TVAD Senior Specialist
Tinuiti —City, Hgo.
- Incluye fines de semana
- SQL
- Gestión de venta al por menor
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
ASO (App store optimization) specialist, Part-time - Latam
IDT —Ciudad de México, CDMX
- Medio tiempo
- Trabajo híbrido
- Inglés
- Programa de referidos
Postulación rápida
Customer Portal Agent (2 Open roles)
Motorola Solutions —Reynosa, Tamps.
- Tiempo completo
- Inglés
- Bachillerato
- Sin disponibilidad para viajar
E-Commerce Growth Strategist & Media Buyer
Flax Labs —Desde casa
- $69,939.00 a $104,908.50 por mes
- Correo electrónico
- Home Office (Desde casa)
- Inglés
- Capacitación
Postulación rápida
12d
Marketing Coordinator
PayJoy —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Seguro dental
- Seguro de la vista
1d
Senior Commercial Market Specialist (m/f/d)
Flix SE —City, Hgo.
- Administración de personal
- Inglés
- Licenciatura
Director, Global Employment
Boldr —Mérida, Yuc.
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Habilidades de comunicación
Postulación rápida
Senior Technical Program Manager
Scribd, Inc. —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- CAD
- Desarrollo de software
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
7d
Senior Customer Success Executive
Infobip Ltd —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Licenciatura
- Presencial
Head of Education and Advocacy
Pernod Ricard México S.A de C.V —Cuauhtémoc, CDMX
- Mercadotecnia
- Inglés
- Licenciatura
Postulación rápida

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Customer Experience Representative- Contractor

Alt -
Desde casa

Postulación rápida

Información del empleo

Cualificaciones

Servicio al cliente
Slack
Mejora continua
Habilidades de comunicación

Descripción completa del empleo

Alt is unlocking the value of alternative assets, starting with the $5 B trading-card market. We let collectors buy, sell, vault, and finance their cards in one place and we are backed by leaders at Stripe, Coinbase, Seven Seven Six, and pro athletes like Tom Brady and Giannis Antetokounmpo. Our next frontier is real-time pricing at scale—the Alt Value that powers every trade, loan, and product on the platform.

What We Are Looking For

We are seeking a passionate Customer Experience Representative who is both an Alt expert and an active collector, with a deep understanding of the hobby. In this role, you will be responsible for delivering exceptional customer service to Alt's users, using your firsthand knowledge of the platform and the collecting community to address inquiries effectively. As you engage with customers, you will identify trends, spot areas for improvement, and act as an internal advocate, working closely with our Product, Engineering, and Operations teams to enhance the overall customer experience. The ideal candidate possesses strong communication skills, a sense of ownership, and thrives in a fast-paced startup environment. Your ability to empathize with customers and resolve complex issues efficiently will ensure a positive experience for our collectors while helping drive continuous improvement at Alt.

Key Responsibilities

Engage with collectors through chat, email, and phone support, providing knowledgeable assistance regarding the auction process, card valuations, and other platform functionalities.
Handle complex account questions and resolve issues with empathy and care.
Document interactions and escalate issues as necessary to ensure quick resolution.
Collaborate with cross-functional teams to enhance overall service quality and user satisfaction.
Gather customer feedback to identify trends and suggest improvements to the user experience.

What You Bring to the Table

Alt Expertise: Familiarity with Alt's platform is a requirement, preferably an active user with a deep understanding of our offerings
Industry Knowledge: Active collector in the sports and collectibles industry
Experience: 1-2+ years of professional experience
Communication Skills: Strong written and verbal communication skills, with exceptional attention to detail and the ability to connect with users effectively.
Technical Skills: Proficiency in using customer service software and ticketing systems, with experience in Intercom. Familiarity with tools such as Retool, Slack, and Notion is a plus.
Empathy: A passion for helping others and an understanding of the importance of the customer experience
Adaptability: Ability to multitask and manage time effectively while working collaboratively in a fast-paced, start-up environment.
Contractor: This role is a contract position paid $4.00-$5.00 Hourly
Availability: This is a fully remote position with the below shifts (Times in PST)

Wednesday

10:00am – 7:00pm

Thursday

2:00pm – midnight

Friday

12:00pm – 8:00pm

Saturday

8:00am – 5:00pm

Sunday

8:00am – 5:00pm

Postulación rápida

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b connect empleos

Customer Experience Representative- Contractor

Oportunidades Futuras en Lockton México

Customer Advocate

Operation & Supply Chain Engineer (Leadership Development Program)

Técnico Electromecánico Tipo B

Manager, Workforce Management

Senior Commercial Market Specialist (m/f/d)

Paid Search Specialist

Head of Strategic Partnerships

Technical Support Advocate T1

TVAD Senior Specialist

ASO (App store optimization) specialist, Part-time - Latam

Customer Portal Agent (2 Open roles)

E-Commerce Growth Strategist & Media Buyer

Marketing Coordinator

Senior Commercial Market Specialist (m/f/d)

Director, Global Employment

Senior Technical Program Manager

Senior Customer Success Executive

Head of Education and Advocacy

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