20 publicaciones de empleo destacadas de technical support representative en ciudad de méxico, dif (¡Están contratando!)

Technical Support Representative
Peek —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Servicio al cliente
- Salesforce
- Inglés
7d
Technical Support Representative, Tier 1 (Mexico Remote)
Turnitin, LLC —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Microsoft Office
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Postulación rápida
IT Technical Support Representative (Mexico)
Compass Experience Labs —Álvaro Obregón, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Servicio al cliente
- Inglés
- C++
Postulación rápida
LOPOP Support Representative
DoorDash —Ciudad de México, CDMX
- Incluye fines de semana
- Microsoft Excel
- Experiencia en ventas
- Inglés
- Permiso de maternidad y paternidad
Customer Success Representative
ORBIS Compliance LLC —Ciudad de México, CDMX
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postulación rápida
Field Services Technician
NTT Ltd —Ciudad de México, CDMX
- Tiempo completo
DoorDash for Business Support Representative
DoorDash —Ciudad de México, CDMX
- Incluye fines de semana
- Microsoft Excel
- Experiencia en ventas
- Inglés
- Permiso de maternidad y paternidad
Support Engineering Specialist
Hewlett Packard Enterprise —Ciudad de México, CDMX
- Tiempo completo
- DevOps
- Inglés
- Maestría
Ocean Customer Experience Specialist
Maersk —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- ERP systems
- Permiso de maternidad y paternidad
14d
Customer Support Representative
CoinFlip —Benito Juárez, CDMX
- Tiempo completo
- Bilingüe
- Salesforce
- Inglés
Postulación rápida
Sr. Customer Support Representative, Bilingual
DoorDash —Ciudad de México, CDMX
- Incluye fines de semana
- Bilingüe
- Microsoft Excel
- Experiencia en ventas
- Permiso de maternidad y paternidad
Partner Support Specialist
FeverUp —Ciudad de México, CDMX
- Inglés
- Mejora continua
- Capacitación
- Descuento de gimnasio
- Seguro de vida
Postulación rápida
Spanish Audio Specialist - Freelance AI Trainer Project
Meridial —Ciudad de México, CDMX
- Home Office (Desde casa)
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Customer Care Representative III / Customer Service Representative III | CDMX
Boston Scientific —Ciudad de México, CDMX
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Supervisor, Document Management
TechnipFMC —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Community Response Representative
DoorDash —Ciudad de México, CDMX
- Incluye fines de semana
- Microsoft Excel
- Experiencia en ventas
- Inglés
- Permiso de maternidad y paternidad
Representative, Infrastructure Specialist - Early Professional Hire
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Informática
- Licenciatura
Technician (Endo) | CDMX
Boston Scientific —Ciudad de México, CDMX
- Incluye fines de semana
- Enfermería
- Hospital
- Inglés
Account Development Representative - Mexico City, Hybrid onsite role
Siemens —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Experiencia en ventas
- CAD
- Salesforce
English-Spanish Bilingual Tier 2 Technical Support Representative
Fuku —Ciudad de México, CDMX
- Incluye fines de semana
- Bilingüe
- Inglés
Postulación rápida

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Technical Support Representative

Peek -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo
Hace 7 días

Cualificaciones

Jira
Servicio al cliente
Salesforce
Slack
Inglés
Mecanografía
SaaS

Descripción completa del empleo

Peek is the operating system powering the experiences industry - from museums and attractions to tours and activities. With over $7B in bookings, Peek’s AI-powered platform has helped thousands of merchants to increase revenues, save time, and deliver seamless guest experiences. Customers include MoMA, Whitney Museum, Seattle Aquarium, Bryant Park & Looping Group. The company has raised over $150 million from institutional investors Westcap, Goldman Sachs, and SpringCoast Partners. Learn more at www.peek.com.

As a remote-first company recognized by Forbes as one of America's Best Startup Employers and by Built In as a 2025 and 2026 Best Place to Work, we are a global team of "Peeksters" who "Obsess Over Our Customers," "Accomplish Big Things," "Collaborate With Purpose," and "Get Better Every Day.

The Role:

Peek is hiring a friendly, passionate, and self-motivated Partner Support Representative to help our activity partners grow their businesses using Peek’s SaaS platform PeekPro. The Partner Support Representative acts as the first line of defense for product questions and technical troubleshooting.

The ideal candidate adapts well to a fast-paced environment, provides a high degree of professional responsiveness and follow-up to our existing and potential partners, and demonstrates strong problem-solving skills. The Partner Support Associate will work in unison with other Support team members, as well as provide information reviewed by our Product and Engineering teams as they work to improve PeekPro. This full-time role is entirely remote and will report to a Team Lead in the United States.

Our collaborative and rapidly evolving team will rely on the Associate to make our partners’ day by solving issues completely, quickly, and correctly.

Responsibilities:

Follow-up and see through resolutions on customer inquiries across channels, including phone calls, emails, and Helpdesk requests, while maintaining a high customer satisfaction rating.
Craft informative, timely, and instructional messages in response to product- and tech-related queries.
Active participant in team meetings and in assisting other colleagues across the company.
Represent the voice of our customers internally at Peek by sharing customer feedback using Zendesk processes.
Learn Peek’s rapidly evolving products; contribute suggestions from your built experience on updating our Helpdesk and templates to keep pace with these changes.
Meet monthly Items per month, CSat and QA minimums and develop consistent performance.

Skills you already have:

2+ years of experience in customer service and/or technical support
Full-time availability; Ability to work 5 consecutive days (possible schedule to include weekend day)
Excellent English written, oral, and interpersonal communication skills (minimum 50 WPM on typing exam)
Natural enthusiasm for helping people solve technical problems
Patience and ability to troubleshoot and teach new software to non-tech-savvy operator partners.
Ability to work in a dynamic environment without skipping a beat.
Must be punctual and reliable.
Strong deductive reasoning skills, with an ability to uproot the cause of a reported issue.
Discretion in handling potentially sensitive information about a partner, partner’s account, or business.
Consistent and dependable WiFi in a personal workspace that allows for distraction-free environment.

Nice to haves:

Spanish language fluency
Interest in the travel/tourism industry
Experience working within Zendesk or other support tooling
Experience working with Salesforce, JIRA, Slack, and/or G-Suite

Compensation:

$20.800 MXP gross monthly salary
Health Coverage through Allianz

Our Customer Support team is available during the following hours: Mon - Fri 8 am to 11 pm; Saturday 9 am to 8 pm; Sunday 10 am to 8 pm (All Times are Eastern Time). A 5-day schedule will be assigned after training.

Peek Travel Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or other legally protected status.

If you are unable to apply due to incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.

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