About G&R HUB
At G&R HUB, we are a full-service marketing agency with more than 10 years of experience delivering creative and innovative solutions in digital marketing, design, communications, social media, public relations, and event management.
We believe in building long-term partnerships with our clients by understanding their business needs and delivering strategic, results-driven solutions. Through a combination of digital and traditional marketing initiatives, we help brands strengthen their presence and achieve measurable growth.
Our culture is built on authenticity, leadership, integrity, innovation, passion, collaboration, and excellence. Since 2019, we have expanded our capabilities through strategic partnerships with specialized agencies, allowing us to provide comprehensive solutions to clients across multiple industries.
As we continue to grow, we are looking for talented professionals who share our passion for technology, customer success, and continuous innovation
Position Summary
We are seeking a DSPL Operations Support Specialist to support the day-to-day operation of our Digital Signage network. In this role, you will be responsible for monitoring system performance, providing technical support, managing digital content deployment, and ensuring the reliability of our Digital Signage infrastructure.
This position requires excellent troubleshooting skills, strong customer service, and advanced English proficiency, as you will regularly interact with international clients and cross-functional teams.
- Monitor and maintain the performance of the Digital Signage network.
- Provide Level 1 and Level 2 technical support, troubleshooting hardware, software, networking, and content delivery issues.
- Install, configure, and manage Digital Signage hardware, software, and CMS platforms.
- Schedule and publish digital content, ensuring accurate synchronization across all devices.
- Create and manage workflow automations to optimize content deployment, notifications, and operational processes.
- Manage support tickets and ensure timely resolution in accordance with SLAs.
- Perform preventive maintenance, system updates, and routine health checks.
- Maintain technical documentation and operational records.
- Collaborate with internal teams and provide technical support to international clients in English.
Preferred Skills
- Strong analytical and problem-solving abilities.
- Customer-focused mindset.
- Excellent verbal and written communication skills.
- Ability to work independently and collaboratively.
- High attention to detail.
- Strong organizational and time management skills.
- Proactive attitude with a continuous improvement mindset.
Sueldo: $15,000.00 - $18,000.00 al mes
Lugar de trabajo: Empleo presencial
