PLEASE SEND YOUR CV IN ENGLISH LANGUAGE.
Why This Job Is Exciting
Innovatrics builds cutting-edge biometric identity solutions used by governments and enterprises across the globe. As a System Engineer on the ABIS team, you will sit at the intersection of infrastructure, software delivery, and customer success — deploying and maintaining our our cutting-edge software products in some of the world's most demanding environments. You won't be managing a static on-prem rack; you'll be flying to Indonesia, Kenya, Brazil, Thailand, and beyond, directly shaping how millions of people are identified.
Tech Stack
Core daily stack: RHEL / Rocky Linux, Ansible, AWS, GitLab, PostgreSQL, Oracle DB, Bash, Grafana, Docker, Kubernetes, Terraform, VMware / Proxmox, Keycloak, Redis / Ignite, Python / Java, MSSQL, Networking (CCNA level)
In your first month, you’ll-
Learn the core architecture and the various integration methods used across our systems.
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Shadow live deployments to observe how projects are executed in real client environments.
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Perform internal deployments to build hands-on familiarity with the process.
As you settle into the role, you’ll-
Lead your first client deployment from start to finish, taking ownership of the process.
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Troubleshoot issues and optimize performance directly in production environments.
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Adapt deployment tooling and approaches to fit the specific needs of each project.
Within your first year, you’ll-
Master the full ABIS toolset well enough to work with it confidently and independently.
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Contribute meaningfully to Factory Acceptance Tests as part of the project delivery cycle.
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Identify and improve internal processes on your own initiative, without needing direction.
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Manage multiple deployments in parallel, balancing priorities across several projects at once.
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Become a trusted advisor to clients, guiding them beyond just technical implementation.
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Channel customer feedback back into the product roadmap to help shape future development.
What You Will Do
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Install, configure, and administer the Innovatrics ABIS product end-to-end for clients worldwide
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Own client deployments from initial scoping through go-live, including on-site travel (up to 25% of your time)
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Provide L2/L3 support to partners
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Tune and troubleshoot system performance across the full stack (OS, Kubernetes, database, network, application)
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Build and improve internal deployment tooling, monitoring pipelines, and automated playbooks
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Collaborate with Consulting and Engineering colleagues on product improvement and technical documentation (e.g., Factory Acceptance Tests)
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Train partner technical teams in ABIS administration and operations best practices
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Participate in a rotating 24/7 on-call schedule
Requirements
Skills and Mindset
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High proficiency in English and Portuguese (written and spoken)
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Strong ownership, structured troubleshooting, and attention to detail
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Comfortable communicating with customers under time pressure (SLA-driven)
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Reliable and able to work independently, while escalating early when needed
Must Have
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1+ year Unix/Linux server admin experience (personal or professional)
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Strong analytical and independent problem-solving skills
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Clear written and verbal communication in English, Spanish and ideally Portuguese
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Solid understanding of databases (PostgreSQL or Oracle)
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Working knowledge of networking (routing, firewalls, DNS, TCP/IP)
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Willingness to travel internationally (up to 25%)
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Proactive, responsible, team-oriented attitude
Nice to Have
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Hands-on experience with any core stack technology (Ansible, AWS, RHEL, Grafana…)
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Familiarity with containerisation (Docker, K8s)
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Knowledge of English, Spanish and Portuguese (advantage)
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Scripting skills (Bash, Python)
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Virtualisation experience (VMware, Proxmox)
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Background in or curiosity about biometric systems
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Experience with observability tooling (ELK, Grafana, OpenTelemetry)
What Makes a Strong Candidate Stand Out
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You have deployed and administered Linux-based applications end-to-end, not just managed infrastructure
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You can clearly explain a complex incident — root cause, impact, fix — to both engineers and non-technical stakeholders
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You are genuinely comfortable owning a project abroad, including travel on short notice
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You bring a builder's mindset: if a process is inefficient, you improve it and document it
Benefits
Compensation
At Innovatrics, we offer competitive compensation aligned with role level, experience, skills, and location.
Salary: We hire across seniority levels — compensation is tailored to your experience.
Salary starting from: 30,000 MXN/gross monthly
Interview Process
Here is the typical interview process for this role:
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Introduction Stage - Recruiter Screen (virtual call)
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Team Interview Stage - Technical & Team Interview (single extended interview, conversation & practical case-based scenarios)
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Final Stage - CARES Interview - Values driven conversation
We encourage candidates to request additional conversations with team members they would like to meet.
PLEASE SEND YOUR CV IN ENGLISH LANGUAGE.
