A front-line marketing representative, who qualifies leads, provides guest service and generates tour flow by performing the following duties.
Generic Expected Contributions
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Performs more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones.
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Responds to, solves, and makes decisions on more complex/non-routine business requests with limited to moderate risk.
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Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff.
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Assists more senior associates in achieving business results by:
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identifying opportunities to enhance the effectiveness of business processes.
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providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution.
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participating in setting department operating plans.
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recognizing and celebrating team successes.
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achieving results against budget within scope of responsibility.
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Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
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Performs other duties as appropriate.
Specific Expected Contributions
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Positively represent the Company at any location assigned. Maintain a collaborative working relationship with hotel and any other third-party company employees.
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Provide concierge services to all resort guests and members in keeping, maintaining the “service first, product second” approach.
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Provide excellent guest services, including accurate tourist information of the region.
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Inspire confidence in the Company through professionalism.
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Determine guests' eligibility for promotional, gifted presentations, according to the standards described in training.
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Attract eligible guests to preview the Company vacation club program using premiums (gifts).
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Fully inform and confirm every guest about the sales presentation, according to the standards described in training.
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Create curiosity about the vacation club and encourage guests to tour with an open mind.
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Complete the administrative work behind booking, manifesting, and confirming each sales presentation.
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Attend all mandatory meetings and training.
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Complete special projects as assigned by Marketing Supervisor.
Generic Candidate Profile
Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:
Generally, a professional position with specific knowledge in a discipline (e.g., Accounting, Human Resources, Information Resources). College degree and/or relevant experience typically required.
Specific Candidate Profile
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High School Diploma required.
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Minimum of one (1) year of experience in customer service, sales, or marketing.
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Bilingual, ability to speak English and Spanish, fluently.
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Demonstrate an ability to deliver high level of customer service in all situations.
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Demonstrate the ability to build and develop strong work and guest relationships.
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Must have excellent written and verbal communication skills, prepares and reviews written documents accurately and completely, and answers telephones using clear and professional language.
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Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of others.
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Stands, sits, or walks for extended periods or for an entire work shift. Ability to climb stairs.
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Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 35 pounds without assistance.
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Available to work a flexible schedule including evenings, weekends, and holidays.
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Performs other reasonable job duties as requested by Supervisors.
The job description is descriptive but not limiting.
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