The Order Entry Specialist (OES) is primarily responsible for managing the Enterprise Resource Planning system (ERP) by entering orders and bringing customer account information up to date. The OES prepares purchase orders for entry into the ERP system by confirming contact name, company address, part numbers, and pricing. Order entry is a semi-customer facing position. The OES communicates with internal and external customers via email, phone, and Customer Relationship Management platform (CRM) providing timely follow-up and ensuring high standards of customer service. This position plays a key role in the operational and manufacturing chain, ensuring an efficient flow from order receipt to proper execution. By entering the order accurately, all other functions gain a higher probability of success to meet customer needs.
