Description
We are seeking Money Transfers Specialists (English) to provide outstanding customer support for individuals and businesses utilizing our money transfer services. The ideal candidate will assist customers with their inquiries, track transfers, resolve issues, and ensure smooth transactions. If you have a strong customer service background, excellent problem-solving skills, and are passionate about providing excellent support in the financial services industry, we’d love to hear from you.
Key Responsibilities:
Assist customers with sending, receiving, and tracking money transfers via phone, email, and chat.
Provide clear, concise information regarding money transfer procedures, fees, and timelines.
Resolve customer inquiries and issues, including transaction errors, delayed payments, and fraud concerns.
Ensure all customer interactions are conducted professionally and in a timely manner, maintaining a high level of satisfaction.
Handle escalations and ensure prompt resolution of complex issues, working closely with other departments as needed.
Maintain up-to-date knowledge of the company’s money transfer services, policies, and regulations.
Collaborate with internal teams to improve customer service processes and reduce transaction errors.
Document and maintain accurate records of customer interactions, transactions, and issues in the customer management system.
Requirements:
Education: High school diploma or equivalent
Experience: Previous experience in customer service, financial services, or money transfer systems is preferred.
Languages: Fluency in English is required.
Skills:
Strong communication and active listening skills to effectively assist customers.
Proficiency in money transfer systems, customer service software, and Microsoft Office Suite.
Ability to handle sensitive financial information with confidentiality and accuracy.
Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
Other: Availability to work flexible shifts, including evenings, weekends, and holidays.
Benefits:
Competitive salary and benefits package.
Opportunities for career growth and professional development.
A dynamic, inclusive work environment.
Employee discounts and perks on financial services.
If you’re passionate about customer service and have a strong interest in the financial services industry, apply today and help us ensure smooth and secure money transfers for our customers!
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
