The following list summarisess the main resposibilities of this role:
Credit Management
1. Analyze, recommend, and/or approve customer credit terms within corporate policies, documenting decisions, limits, and associated risks.
2. Periodically evaluate credit exposure and coordinate preventive actions for high‑risk customers.
3. Collaborate with the commercial/sales teams to review commercial terms, agreement compliance, and adherence to credit policies.
Accounts Receivable & Collections Management:
4. Continuously monitor Credit Hold reports, accounts receivable aging, and overdue balances, ensuring timely follow up and recovery actions.
5. Conduct direct follow up with customers (email, calls, meetings) to manage collections, negotiate payment arrangements, and resolve balance or billing disputes.
6. Coordinate with Treasury for accurate and timely application of payments, advances, discounts, and credit notes.
7. Follow up on disputes, balance discrepancies, returns, and credit notes until full resolution.
Billing, Rebilling, and Contractual Documentation
8. Coordinate with Billing to ensure accurate and timely issuance of invoices, credit notes, rebillings, and account statements.
9. Actively participate in the Rebilling Committee, ensuring thorough review, justification, and proper documentation for each case.
10. Lead or support internal and external audits related to rebillings, including documentation review, compliance validation, and response to findings.
11. Document projects, commercial agreements, and payment arrangements through contracts, payment agreements, debt acknowledgment letters, or other formal documents.
12. Coordinate with the Legal department (internal and external) to review, validate, and formalize agreements related to credit, collections, and commercial conditions.
Cross Functional Coordination & Compliance
13. Collaborate with the Tax department on fiscal requirements related to CFDI, credit notes, returns, and supporting documentation.
14. Support internal and external Audit, providing information, documentation, and explanations, and addressing findings on time.
15. Ensure compliance with internal policies, corporate guidelines, and applicable regulations related to credit, collections, contractual documentation, and audit.
16. Escalate significant risks, critical customers, or deviations to the Finance Director.
Reporting, Analysis & Continuous Improvement
17. Prepare and present periodic portfolio reports, including aging, DSO, provisions, high‑risk accounts, and collection KPIs.
18. Propose improvements to credit, collections, documentation, and rebilling processes, including automation and control enhancements.
19. Implement best practices to reduce errors, operational risk, and response times.
