Operations Virtual Assistant at Authority Income Accelerator
At Authority Income Accelerator, we help coaches scale their businesses to $100K+ months through proven strategies, identity development, and execution. We have supported over 1,000 coaches worldwide and have been recognized by ManyChat and Meta for our investment in Instagram advertising.
About the Position:Authority Income Accelerator is seeking a highly organized, detail-oriented, and tech-savvy Operations Virtual Assistant to join our growing team and play a key role in delivering an exceptional client experience.You’ll play a key role within our Operations Team, supporting both internal workflows and client support tasks to ensure a high-quality experience. This role is ideal for someone who enjoys improving processes, managing systems, and taking ownership—not someone looking only for administrative tasks.
Key Responsibilities
- Utilize and become proficient in company systems and tools such as GoHighLevel, Airtable, Circle, Calendly, Zapier, Slack, and others.
- Collaborate closely with the Operations and Customer Success teams to ensure seamless daily workflows.
- Communicate with clients via email, SMS, Circle, and other communication channels, providing timely support and follow-up.
- Assist with client onboarding, platform access, and ensuring all onboarding steps are completed.
- Support clients throughout their program journey by answering questions and coordinating with the appropriate departments.
- Monitor and follow up on failed payments, subscription renewals, and outstanding account issues.
- Manage and update CRM records, customer success dashboards, payment statuses, and internal trackers.
- Schedule and coordinate coaching calls, meetings, and client events, including attendance tracking and reminders.
- Organize, upload, and maintain coaching call recordings and other program resources.
- Assist with mastermind logistics, client communications, and event preparation.
- Gather, organize, and maintain data from multiple platforms to ensure accurate reporting and documentation.
- Perform basic setup and maintenance of GoHighLevel sub-accounts and client access permissions.
- Create, document, and improve Standard Operating Procedures (SOPs) and operational processes.
- Follow up on client support requests to ensure timely resolution and an exceptional client experience.
- Attend team meetings, coaching calls, and training sessions while contributing to continuous operational improvements.
Qualifications & Skills
- 2+ years of experience as a Virtual Assistant, Operations Assistant, or similar role
- Experience using CRMs such as GoHighLevel, HubSpot Airtable, Workflows, Circle, Zapier, Calendly and other software and tools.(is a plus)
- Strong skills in Google Sheets, Airtable, or data tracking tools
- Familiarity with automation tools (Zapier, Make) and AI tools (Claude, ChatGPT, etc.)
- Excellent written English and communication skills (C1 and above)
- Highly organized, detail-oriented, and able to multitask
- Proactive and solutions-oriented
- Strong sense of ownership and accountability
- Comfortable working in a fast-paced, remote environment
- Tech-savvy and eager to improve systems
- Team player with strong communication skills
Compensation & Benefits:
- Schedule: Full-time position 9 AM- 6 PM EST.
- Compensation: $1,200–$1,400 USD/month
- Payment Method: Via Gusto.
- Payment Schedule: Biweekly (15th and 1st).
- Paid Time Off and Paid USA Holidays.
- Work from anywhere around the world
- Career Growth: Opportunities to advance and shape the future of the agency, as well as learn and master new systems/platforms/software.
- Work Environment: Join a team of go-getters, energetic, motivated people, who are client-focused and work from all over the world.
How to Apply:
If you’re ready to make an impact and grow with us, apply now! We look forward to reviewing your application.
Job Type: Full-time
Pay: $20,000.00 - $24,500.00 per month
Work Location: Remote
