Operations Support Specialist

Rapido Solutions Group -
Guadalajara, Jal.

Postulación rápida

Información del empleo

$20,000 por mes
Hace 11 días

Cualificaciones

Administración de personal
Auditoría financiera
Inglés
Gestión de nóminas
Microsoft Office
Bachillerato
Licenciatura
Negocios
Habilidades de comunicación

Descripción completa del empleo

At Rapido Solutions Group, we connect fast-growing U.S. companies with top global talent.
From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry.

We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth.

Location: Guadalajara

Schedules:

Monday to Friday 07:00-15:30
Monday to Friday 13:00-21:00
Friday to Monday 19:00 to 5:00
Monday to Friday 09:00-17:00
Monday to Friday 13:00-21:00
Monday to Friday 11:00-20:00
Monday to Friday 10:00-18:00

Salary: $20,000 MXN / month

Additional Benefits:

$1,000 MXN grocery vouchers
$500 MXN punctuality bonus

English Level: B2 Intermediate

Position Summary

The Operations Support Specialist provides administrative and logistical support to the transportation operations team. This role coordinates documentation, assists with scheduling, maintains communication with drivers and customers, and helps ensure the smooth day to day functioning of transportation services.

Key Responsibilities

Assist with dispatching, routing, and scheduling of transportation activities.
Maintain communication with drivers, vendors, and customers to provide updates and resolve issues.
Monitor transportation systems and tools to track delivery status, vehicle performance, and route efficiency.
Prepare and manage transportation documentation, including bills of lading, manifests, and compliance records.
Input and maintain accurate data in transportation management systems (TMS).
Support the Operations Manager with special projects, audits, and reporting.
Ensure compliance with DOT regulations, company policies, and safety procedures.
Respond to service disruptions and provide real time solutions to minimize impact.
Maintain organized files and records related to shipments, equipment, and maintenance logs.
Collaborate with internal teams, including customer service and billing, to facilitate operations.
Other duties as assigned.

Qualifications

High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Logistics, or a related field preferred.
Knowledge and experience with DOT and transportation compliance regulations is a plus.

Skills

Proficiency in Microsoft Office Suite and transportation management systems (TMS).
Strong organizational and problem solving skills.
Excellent verbal and written communication skills.
Ability to work under pressure in a fast paced environment.

Daily Tasks

Enter quote opportunities from customer engagements (Email, Phone, Text)
Monitor assigned front email boxes for customer inquiries
Stay logged into Load One phone system
Review quotes created through AI for accuracy
Report inaccurate AI created quotes to Load One development team
Evaluate capacity options for potential quote to customer
Determine appropriate price to offer customer
Quote customers with a solution or response declining the opportunity
Accept customer awarded shipments and provide tracking and pro information
Utilize partner capacity platform or driver mobile app to communicate load opportunities
Evaluate partner options vs Load One fleet options before assignment to capacity source
Utilize the Load One scorecard process to offer and award shipments
Talk to capacity partners or Load One fleet to confirm assigned load awards
Discuss Load One and Partner quotes with those capacity sources to optimize margin
Communicate load tenders to capacity partners
Provide tracking updates to customers
Document all engagements with customers and capacity sources
Assist operations leadership in service recovery solutions
Support all customs and border requirements
Schedule Mexico partner capacity and drayage services
Utilize whats app as needed for customer and partner communications

PERFILES Y SOLUCIONES LOGISTICAS DE MÉXICO S.A. DE C.V. (Rápido Solutions Group), con domicilio en Av. Naciones Unidas 6780, Int. 402, Col. Loma Real, Zapopan, Jalisco, C.P. 45129, tratará sus datos personales de identificación, biométricos, telemáticos, de salud y grabaciones de CCTV/monitoreo para el control de acceso, seguridad patrimonial, gestión de la relación laboral/teletrabajo, administración de nómina, cumplimiento y auditoría de herramientas tecnológicas de la empresa.

Para ejercer sus derechos de Acceso, Rectificación, Cancelación y Oposición (ARCO), o para conocer los términos completos de nuestro Aviso de Privacidad Integral, diríjase a al correo: [email protected]

Postulación rápida

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