Key Responsibilities
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Develop and customize Dynamics 365 Customer Service
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Configure and extend Model-Driven Apps, forms, dashboards, business rules, and Dataverse components
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Support digital contact center and omnichannel scenarios (chat, email, voice, case management)
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Develop server-side components with C#/.NET (plugins, Azure Functions, custom workflows)
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Create and maintain client-side customizations with JavaScript in the Unified Interface
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Design integrations with enterprise systems via APIs, Azure Integration Services, and Power Platform
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Automate business processes with Power Automate
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Translate business requirements into scalable technical solutions
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Conduct code reviews and promote development best practices
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Contribute to ALM, CI/CD, and release management processes
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Optional: Support Dynamics 365 Marketing and Customer Insights initiatives
Required Qualifications
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5+ years of hands-on experience with Dynamics 365 Customer Engagement (CE)
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Strong experience with Dynamics 365 Customer Service, Dataverse, and Model-Driven Apps
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Server-side development with C#/.NET and client-side with JavaScript
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Experience with Power Platform (Power Automate and Model-Driven Apps required; Power Apps/Power BI preferred)
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Integration of Dynamics 365 with APIs and external systems
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Experience in Agile environments
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Professional proficiency in English (spoken and written)
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Ability to work across global, cross-functional teams
Preferred Qualifications
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Azure DevOps, Git, CI/CD pipelines, and ALM for Dynamics 365/Power Platform
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AI-powered service solutions
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Dynamics 365 Omnichannel for Customer Service
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Azure Functions, Logic Apps, and cloud-based architectures
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Microsoft Dynamics 365 / Power Platform certifications
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Experience in global enterprise environments
Why Join Us?
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Global impact on customer service solutions
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Modern stack: Dynamics 365, Azure, Power Platform, and AI
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Influence the technical direction of the platform
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Collaborate with international teams
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Continuous investment in learning and certifications
Tags
Dynamics 365 · Dynamics CRM · Customer Service · Dataverse · Power Platform · Power Automate · Model-Driven Apps · C# · .NET · JavaScript · Azure Functions · Azure Integration Services · Omnichannel · Digital Contact Center · CRM Developer · Power Apps · Power BI · CI/CD · ALM · Agile · AI Customer Engagement
