- Mexico City | Full-Time | Hybrid Work Model
- Social Media | Creator Management | Digital Operations
Help Shape the Future of Digital Communities
Are you passionate about social media, digital platforms, and online communities?
Do you enjoy working with creators, solving operational challenges, and collaborating with global teams?
We're looking for a Digital Community Operations Specialist to support and empower our creator community across North America. In this role, you'll help ensure creators have an outstanding experience while working closely with internal teams to improve operations, drive engagement, and support community growth.
If you're organized, analytical, and excited about the creator economy, we'd love to meet you.
IMPORTANT – Read Before Applying
This role has mandatory requirements.
Applications that do NOT meet ALL requirements below will not move forward in the process:
- Fluent or Native English (written and spoken)
- Currently living in Mexico City (CDMX)
- Available to work onsite at least 4 days per week
- Bachelor’s Degree completed
Please apply only if you meet ALL requirements above.
What You'll Do
As part of our Operations team, you'll play an important role in supporting one of the fastest-growing digital communities in the world.
Your day-to-day responsibilities will include:
- Support content creators and community partners throughout their journey on the platform.
- Review creator applications, operational requests, and platform activities while ensuring accuracy and quality.
- Monitor dashboards and operational reports to identify trends and improve processes.
- Coordinate with cross-functional teams including Operations, Community, Marketing, Product, and Strategy.
- Help execute creator engagement initiatives, online campaigns, and community events.
- Track operational performance and contribute ideas that improve the creator experience.
- Ensure daily workflows are completed efficiently while maintaining high operational standards.
- Build positive relationships with creators and external partners across North America.
What We're Looking For
We're looking for someone who enjoys working in a collaborative, fast-moving environment and is excited about helping digital communities grow.
You'll be successful in this role if you are:
- Fluent in both English and Spanish.
- Highly organized and comfortable managing multiple priorities.
- Detail-oriented with a strong commitment to quality.
- Curious, proactive, and eager to improve processes.
- Comfortable working with data and spreadsheets.
- An effective communicator who enjoys collaborating with people from different teams and cultures.
- Passionate about technology, social media, gaming, live streaming, or digital entertainment.
Minimum Qualifications
- Professional proficiency in English and Spanish (written and spoken).
- Experience in Operations, Customer Success, Community Management, Account Management, Partner Support, Trust & Safety, or similar roles.
- Experience using Microsoft Excel or Google Sheets for reporting or operational tracking.
- Strong organizational and time management skills.
- Ability to prioritize multiple projects in a fast-paced environment.
- Excellent communication and relationship-building skills.
Why Join Us?
Join a global team that's helping shape the future of live streaming and digital entertainment.
Here, you'll have the opportunity to:
- Work with creators across North America.
- Collaborate with international teams in a dynamic environment.
- Develop your operational and analytical skills.
- Contribute to the growth of a rapidly evolving digital platform.
- Build a career in one of the fastest-growing industries in tech.
What We Offer
✔ Competitive salary
✔ Performance-based bonuses
✔ Career growth opportunities in an international company
✔ Collaborative and multicultural environment
✔ Company laptop and phone
✔ Hybrid work schedule (4 office days + 1 home office day)
✔ Additional Christmas bonus (+15 extra days)
✔ Medical and healthcare discount benefits
✔ Employee discount programs
✔ Payroll loan benefit after probation period
Job Type: Full-time
Work Location: Mexico City (Hybrid/In-Person)
Job Type: Full-time
Pay: $25,000.00 - $28,000.00 per month
Experience:
- data analysis: 6 years (Required)
- customer management: 6 years (Required)
- attention to details: 6 years (Required)
- fast pacing companies: 6 years (Required)
Language:
- English (minimum 80% speaking and writting) (Required)
Work Location: Hybrid remote in 03103, Del Valle Norte, CDMX
