Account (Maintenance) Coordinator
*** This is for an English-speaking role, for a US-based company***
Seeking people who want to work in a fast-paced environment. We respect work/life balance, but when we're on, we work hard.
Company Overview
Prefix is a fast-growing, seed-stage startup providing repair and maintenance solutions for restaurant and retail properties nationwide. As a remote-first company, we enable seamless collaboration from anywhere, delivering expert services across HVAC/R, plumbing, electrical, general repairs, and more.
We pride ourselves on professionalism, efficiency, and customer satisfaction. Whether handling routine maintenance or urgent repairs, our team ensures our clients' properties remain in top condition. At Prefix, we build lasting relationships based on trust, reliability, and integrity—making us the go-to partner for property maintenance.
Position Overview: Account Coordinator
We’re looking for a highly organized Account Coordinator to oversee dispatch operations, manage key accounts, and ensure seamless service execution in the Facilities Services industry. This role blends project management, operations coordination, and customer service, requiring strong communication, problem-solving, and multitasking skills.
As a key point of contact for clients, you’ll handle incoming service requests, coordinate with vendors and technicians, and proactively address issues to maintain smooth operations. Success in this role means keeping stakeholders informed, resolving challenges efficiently, and ensuring a high standard of service delivery.
This is a high-impact opportunity to work in a fast-paced, growing company where your ability to manage workflows, track service progress, and optimize operational processes will directly contribute to customer satisfaction and business success.
Work Schedule:
Most positions follow a Monday through Friday schedule, with flexibility regarding which US time zone you work in. We also have opportunities for weekend schedules, swing shifts, or overnight schedules.
Key Responsibilities
- Manage and prioritize incoming repair and maintenance requests across multiple platforms (Prefix platform, third-party platforms, phone, and email).
- Coordinate operations by dispatching maintenance technicians and scheduling service responses efficiently.
- Track service requests and maintain accurate documentation of issues, resolutions, and ongoing work.
- Act as a liaison between clients, property owners, and vendors, providing updates and ensuring a smooth service experience.
- Oversee vendor relationships, including onboarding, compliance, and performance evaluation.
- Monitor and track progress to ensure timely completion of maintenance activities, meeting service-level agreements.
- Apply project management principles to streamline workflows, improve response times, and enhance service coordination.
QualificationsRequired:
- 2+ years of experience in dispatch, account or maintenance coordination, or facilities maintenance operations.
- Strong verbal and written communication skills.
- Excellent customer service and interpersonal abilities.
- Highly organized with project management and operations coordination skills.
- Ability to manage multiple tasks in a fast-paced, high-pressure environment.
- Proficiency with technology and workflow management tools.
- Ability to work independently and collaboratively.
Preferred:
- Experience sourcing and managing external vendors.
- Familiarity with invoicing, quote generation, and service contracts.
- Background in HVAC/R, electrical, plumbing, or general handyman services.
Why Join Prefix?
- Work in a scaling, remote-first startup with a mission-driven team.
- Gain hands-on experience in project management and operations coordination in the Facilities Services space.
- Play a key role in ensuring seamless service execution and customer satisfaction.
- Enjoy opportunities for growth and career development in a dynamic environment.
Job Type: Full-time
Pay: $200.00 - $250.00 per hour
Application Question(s):
- Do you have at least 2 years of experience managing vendor relationships across repairs, property management, or facilities?
Work Location: Remote
