This is a fully on-site position in Guadalajara, Jalisco
Advanced English required
Experience with US Healthcare system required
JOB OVERVIEW:
This position will be responsible for guiding and training team members on best practices and industry standards related to revenue cycle management. They are also responsible for the design, delivery, and continuous improvement of the contact centre function; conduct needs-based assessments, execute training delivery, develop reinforcements, and conduct evaluations.
ROLES AND RESPONSIBILITIES:
·On the Job Training: Conduct training sessions to ensure team members are equipped with the necessary knowledge and skills to perform their roles effectively. This includes education on RCM software, Project Specifics, compliance regulations, and industry updates.
· Billing System Expertise: Learn multiple Billing Systems and getting certified to demonstrate proficiency in using RCM software (billing system) effectively and efficiently.
·Refresher Training: Conduct refresher training basis the root cause. This includes preparing modules to bridge the Knowledge gaps.
· Content Development: Develop modules on understanding billing codes, navigating billing software, and mastering claim submission processes. Include sections on effective communication with payers, handling denials, and implementing strategies for efficient follow-up on unpaid claims. Interactive simulations or case studies can enhance practical skills and emphasize the importance of compliance and regulatory updates in the training program.
QUALIFICATIONS:
· Contact centre experience – proficient in RCM methodologies, curriculum development and tracking knowledge effectiveness and maintaining Learning Rigor
· Minimum 4 years of experience in US Healthcare related experience
· Billing System Expertise
· In-depth knowledge of contact centre processes, strong coaching skills, and experience in training and development.
· Advanced English proficiency
· Computer skills, including Microsoft Office is mandatory.
· Strong client communication and problem-solving abilities
SALARY AND BENEFITS:
From $28,000 to $38,000 MXN gross monthly (Negotiable according to experience and skills)
+All mandatory mexican law benefits apply
+Aditional benefits negotiable
This is a fully on-site position in Guadalajara, Jalisco
Advanced English required
Experience with US Healthcare system required
Job Type: Full-time
Pay: $28,000.00 - $38,000.00 per month
Experience:
- US Healthcare related: 4 years (Required)
- Trainer or Supervisor: 2 years (Required)
Language:
- Advanced English (Required)
Work Location: In person
