1. Develop and direct project operation team members to perform all assigned operational functions (Sales, Pricing, Ops)
2. Ensure compliance with government regulations (TSA, US Customs, etc.).
3. Develop and implement measures, standards, and operational processes to ensure high quality services for customers. Perform regular evaluations of results accomplished.
4. Ensure the accuracy of data and conduct accurate review and closeout of files.
5. Implement continuous improvement plans and actions to ensure steady progress is made in documentation, customer relations, rating, quoting, booking, tracking, and invoicing activities.
6. Maintain courteous, prompt, and efficient customer relations.
7. Help select, train, and develop qualified personnel.
8. Prepare timely management information and reports as specified and requested.
9. Ensure compliance with Hazardous Materials regulations.
10. Ensure all vendors meet service standards and provide Noatum Logistics with the best possible price and service. Adhere to established credit policies.
11. Develop and maintain successful relationships with local vendors (e.g., steamship line representatives, airlines, freight forwarders, customs brokers, local pickup and delivery companies, regional trucking companies, line haul providers).
12. Treat proprietary information with the utmost confidentiality and maintain the security of computer systems.
13. As a joint responsibility with the VP, Project Logistics, develop and maintain an office atmosphere conducive to continual growth of employees.
