About us
Contractor+ builds an all-in-one app for contractors. They use it to manage clients, send estimates, collect payments, schedule jobs, and more. Think of it as the operating system for running a contracting business.
We're a small, fast-moving team of about 35 people. Our customers work in the field. When something breaks at 9pm, they can't wait until Monday morning. Support is how they decide if we're worth keeping.
What's this role about?
You'll handle customer support on second shift, covering US evenings and Saturdays. Chat, email, phone calls, and live demos.
We're hiring in Mexico because the timezone fits. If the phone rings at 7pm Eastern, you answer it. If it rings at 9pm, same. If someone needs onboarding help on a Saturday, you handle it. Extended-hours coverage is the whole point of this role. And it's fully remote, so you do all of it from home. No late commute.
Day to day, you'll:
- Answer inbound chats, emails, and phone calls from contractors across the US
- Run live demos and onboarding sessions for new users
- Help customers set up estimates, invoices, payments, and scheduling in the app
- Troubleshoot technical issues, reproduce bugs, and escalate to the dev team with clear steps
- Own support tickets from first response to resolution
- Coordinate between customers and the dev team on open issues
- When there's no assigned work, dig through recent tickets for patterns and test the app to catch issues before customers do
What we're looking for
- 4-5+ years in customer support or customer success, ideally for a SaaS product
- Excellent communication in English and Spanish. You'll speak and write both every day.
- Technical by nature. You troubleshoot first, escalate second, and your bug reports make sense to a developer.
- Available for second shift, roughly 3pm to 12pm US Eastern, Wednesday to Sunday. Make sure this schedule fits your life before you apply.
- Familiar with AI tools like ChatGPT and Claude. You already use them to work faster.
- You take ownership. A customer's problem stays yours until it's solved, not until your shift ends.
Good to know
- Women are strongly encouraged to apply.
- Remote. You must be based in Mexico.
- Shift: roughly 3pm to 12pm US Eastern. That's about noon to 10pm in Mexico City, an hour later in US winter. You end your day already at home.
- Working days: Wednesday to Sunday, Monday's and Tuesday's are off!
- You'll report to our Customer Success Lead
- We want you to start within 30 days
- Bring your own device. No equipment stipend.
- Time tracking through TeamLogger
- Health insurance: not offered yet
How to apply
Apply through the Google Form. No trick questions. We read every response.
Bonus for reading the full JD: you can reach out to HR directly at [email protected]
Job Type: Full-time
Pay: $17,000.00 - $42,500.00 per month
Work Location: Remote
