Overview:
Monitor internal and external software systems to support Supervisors by tracking production vehicle receipt, storage, and shipment via rail and/or car carrier. Assist customers in resolving issues and answering questions related to the product or service.
Job Description:
- Prepare and submit reports to the Supervisor for approval in a timely manner before they are distributed daily to internal and external customers.
-
Accurately analyze information from the WITS & VTIMS systems.
-
Coordinate with the Operations team to plan vehicle shipments and manage yard operations.
-
Be able to work 12-hour shifts and maintain flexibility to work extended hours, rotating shifts, and weekends as required.
-
Transmit EDI (Electronic Data Interchange) files between internal systems and customer systems.
-
Update daily shipping plans due to vehicle holds, campaigns, or other operational changes.
-
Validate vehicles shipped by the rail and car carrier (car-haul) teams.
-
Participate in meetings and conference calls with internal and external customers.
-
Perform other duties as assigned. These responsibilities are illustrative and not intended to be all-inclusive or limiting.
-
Back up captured data to ensure information integrity and availability.
-
Troubleshoot technical issues related to operational systems.
-
Report any anomalies that could jeopardize the safety or quality of the operation to the Supervisor promptly.
Job Requirements:
Education: Completed or partially completed Technical Degree, internship, or related field.
Knowledge: Administrative IT, familiarity with information technologies, and proficiency in Microsoft Office 365 (English version).
Experience: Knowledge of data entry, inventory management, customer service, and customer-focused support.
Language Requirement: Not required.
Travel Availability: Yes, based on operational needs.
Pay Type : Salary
