The Order Managment is responsible for managing customer orders, ensuring accurate processing in SAP, and supporting financial and invoicing activities. This role also involves backlog management, reporting, and close coordination with cross-functional teams to maintain operational efficiency and customer satisfaction. It includes managing travel requests, issuing timesheets, and supporting labor hours and margin tracking.
Responsibilities:
- Order Management: Process customer orders accurately in SAP, confirm details with internal teams, and handle inquiries in a timely manner.
- Order Status & Reporting: Maintain order status records, monitor order status, and prepare regular reports for various profit centers.
- Billing & Invoicing: Support billing accuracy by reviewing costs, coordinating with internal teams and vendors and ensuring proper documentation.
- Travel & Time Management: Manage and oversee technician travel requests, timesheets, and the combined validation of travel expenses and labor hours in company tools to ensure accurate cost allocation and system integrity.
- Cross-functional Support: Collaborate with Project Management, Accounting, Purchasing, and Service teams to ensure smooth order-to-cash execution.
Position Qualifications:
- Degree in Business Administration, Accounting, or related field.
- 3+ years in order management, invoicing, or customer service roles.
- Proficiency in SAP (S4/ECC), MS Office (advanced formulas, reporting), and familiarity with online customer portals.
- Strong communication, problem-solving, and organizational skills, with the ability to manage multiple priorities effectively.
Preferred Skill & Experience:
- Experience in Customer Service, after‑sales, or service operations environments
- Strong ability to manage multiple priorities and initiatives simultaneously in a dynamic environment.
- Advanced Excel, PowerBI and Data modeling experience
- Proven ability to work effectively in a matrixed, cross‑functional organization
Sueldo: A partir de $30,000.00 la hora
Beneficios:
- Seguro de gastos médicos mayores
- Seguro de vida
Lugar de trabajo: remoto híbrido en San Pedro Garza García, N. L.
