At Viva, we look for passionate individuals who truly love what they do. Now is the perfect time to join our team! Viva is the lowest-cost, most preferred, fun, and profitable airline in the Americas, operating the youngest fleet in Latin America and ranking among the fastest-growing airlines worldwide. We foster a culture of inclusion, passion, and transparency—breaking traditional norms, redefining the way we work, and committing to excellence in service and passenger safety.
As our Loyalty Commercial Manager, you will own the commercial engine that converts everyday member spend into the program's largest and fastest-compounding revenue stream — full commercial ownership of the cobrand and financial-institution portfolio, and the everyday-spend partner network across retail, food delivery, and digital.
Your responsibilities will include:
Defining and owning the consolidated commercial strategy and multi-year roadmap for the cobrand and everyday-spend portfolio as a single card-spend revenue system.
Leading end-to-end management of cobrand card programs and points-transfer partnerships with tier-1 banks, card networks, and fintechs.
Structuring, negotiating, and committing economic terms of cobrand and payments agreements.
Owning the commercial strategy across retail, food delivery, and digital-entertainment partners
Designing and scaling card-linked offers, merchant-funded rewards, and top-of-wallet incentives that establish the Doters card as members' default instrument
Serving as principal commercial counterpart to C-level and SVP-level executives across financial institutions, card networks, and retail brands
Directly managing and developing a Specialist who owns independent commercial workstreams, and leading cross-functional teams across Legal, Finance, Treasury, Compliance, Product, Tech, and Marketing
Owning the consolidated portfolio's revenue, margin, and P&L, along with full-funnel KPIs including spend per active card, category penetration, and points-liability ratio
Our ideal candidate:
Bachelor's degree in Business Administration, Finance, Economics, Marketing, Engineering, or related field
6 to 10 years of senior commercial, partnership, or loyalty leadership experience, including direct people management and full P&L ownership of complex, multi-partner revenue portfolios
Strong track record in commercial negotiation across financial institutions and consumer/retail partners
Solid understanding of cobrand and payments economics: interchange, MDF, signing bonus, and points-liability modeling
Experience in multi-ecosystem portfolio strategy and aggregate-economics decision-making
Proven ability in card-linked / everyday-spend monetization strategy
Experience engaging C-level and SVP-level stakeholders
Strong financial modeling, P&L management, and scenario planning skills
Postgraduate studies or certifications in Loyalty, Payments, Cobrand, or Commercial Strategy are a plus
Benefits You Will Enjoy as #TeamViva
Flexible schedule
#TheBestAirlineToWork: An incredible work environment
Unlimited vacation from day one
Savings fund & savings account
Staff Travel: Discounted flights for you and up to 12 loved ones after 6 months
MyIDTravel: Fly worldwide with 30+ airline alliances at reduced fares after 6 months
Life & medical insurance + 24/7 online family medical assistance
Exclusive discounts on gyms, retail stores, restaurants, universities, and more
Above-the-law benefits
Viva is an equal opportunity employer. All qualified applicants will receive consideration without discrimination of any kind. All candidate information will be handled confidentially and in compliance with Mexican data-protection regulations. Your data will be used only for recruitment-related purposes.
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