Jet Rescue Air Ambulance is hiring Bilingual Administrative & Customer Service Assistants to support our Operations team. This is a fully remote, desk-based role for professionals who live in the Guadalajara metropolitan area. You'll provide the administrative and customer-service support that keeps our time-sensitive air ambulance missions running — the paperwork, documentation, records, and day-to-day communication behind each case. Detail-driven, communication-heavy, and genuinely meaningful work.
Please read this posting carefully before applying. This role has firm, non-negotiable requirements, and we only move forward with applicants who meet all of them:
- This will be your only job — no other job, side business, freelance work, or school/coursework of any kind.
- You live in the Guadalajara metropolitan area and can work from there long-term.
- You're available, flexible, and responsive — you have a shift, but this is a 24/7/365 operation, and you respond promptly whenever the team needs you (see below).
- You supply your own equipment (see "What You Need").
- You apply in English and attach your résumé/CV in English — we review English résumés only.
- You check and reply promptly to messages here on Indeed — we move quickly, and applicants who don't respond will not be considered.
What You'll Do
This is an office/administrative role — not field, logistics, or production work. Day to day, you'll:
- Handle the paperwork and documentation behind every mission — accurately, completely, and on time.
- Communicate professionally in English and Spanish across WhatsApp, email, and phone calls with patients, families, hospitals, and partners.
- Prepare, review, and maintain records, forms, and trip documentation.
- Provide attentive customer service and administrative support throughout each case.
- Follow instructions precisely and respond quickly to urgent requests — small details matter, and accuracy is everything.
What You Need
- Fully bilingual in English and Spanish — spoken and written, at a professional level.
- A résumé/CV submitted in English — applications without one will not be reviewed.
- Live in the Guadalajara metropolitan area.
- Associate's degree or higher.
- Professional experience in secretarial, clerical, administrative, or customer-service work.
- Strong computer skills, excellent listening and reading comprehension, and a professional, detail-focused approach.
- Your own setup: a reliable computer, high-speed internet, a cell phone with a mobile-data backup, and a quiet home workspace with a working camera and microphone.
The Commitment
- This is your only job — no other job, side business, freelance work, or school of any kind.
- You're given a shift — but this industry runs 24/7/365, and it takes availability, flexibility, and prompt response to support the team whenever you're called upon, including days, nights, weekends, and holidays. When a mission is in motion, you see it through to the end.
Apply in English — attach your résumé in English. We review English résumés only.
Job Types: Full-time, Permanent
Pay: From $20,000.00 per month
Application Question(s):
- Are you currently enrolled in, or actively taking, any school, degree, diploma, or other course?
- Will this be your only job, with no other job, business, or freelance work of any kind?
- This role requires complete availability — you are given a shift, but you must be flexible and ready to respond whenever the team needs you, including nights, weekends, and holidays. Can you fully commit to this?
- Are there any days, times, or recurring commitments that would limit your availability?
Education:
Experience:
- secretarial, administrative, customer service: 3 years (Required)
Language:
- read, write English at a C2 or higher level (Required)
Location:
- Guadalajara, Jal. (Required)
Work Location: Remote
