We are a wedding photo and video studio working with couples across the U.S. We are looking for an organized, warm and commercially minded Client Experience Manager who can grow into a leadership role within our company.
At first, you will personally communicate with couples and help make their experience smooth, clear and enjoyable. Over time, you will help us build and lead a stronger client and sales team: improve processes, train managers, review communication quality and create a system that delivers an exceptional client experience.
What you will do:
- Communicate with couples via email, Instagram, WhatsApp, phone and Zoom.
- Guide clients through wedding preparation, timelines, questionnaires and final details.
- Coordinate communication between couples, photographers, videographers and our internal team.
- Keep every client conversation, deadline and next step organized in the CRM.
- Handle questions, changes and concerns calmly and proactively.
- Identify natural opportunities for upgrades and additional services in a helpful, non-pushy way.
- Improve communication workflows, scripts and client-management processes.
- In the future: support other sales/client managers.
You are a strong fit if you:
- Speak English clearly and naturally and feel confident communicating with U.S. clients on calls and in writing.
- Have experience in sales, client management, customer success or high-touch B2C services.
- Have practical experience with wedding photography, videography, editing or a wedding production studio.
- Are highly organized and naturally take ownership of details, deadlines and follow-ups.
- Have experience managing, mentoring or training sales/client managers.
- Know how to turn a busy process into a clear system: ownership, next steps, CRM discipline, quality control and accountability.
- Want to grow into a leadership role and build a team, not only manage your own client conversations.
Full time 5 days a week
Job Type: Full-time
Pay: $20,000.00 - $35,000.00 per month
Application Question(s):
- What is your English level?
- Please briefly describe your experience in sales, client management, customer success, or high-touch B2C services
- Have you ever managed, trained, or mentored other sales or client managers? Please describe your role and the size of the team
- Do you have hands-on experience with weddings, wedding photography, videography, editing, or a wedding production studio? Please share details.
- Which CRM systems and communication tools have you used?
Work Location: Remote
