Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMAs. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.
YOU MUST HAVE
- Bachelor's degree / equivalent, or High school diploma with significant relevant experience (3 years).
- Advance English (B2 minimum)
WE VALUE
- Attention to detail •
- A knowledge of principles and best practices in (customer service) •
- Good team and communication skills
- An ability to take initiative and work with limited direction
- An ability to learn quickly, self-learner
- Experience with SAP, Customer Portals, Excel, integrated reporting systems
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#LI-Hybrid
- End to end Order processing / order management
- Processing Returns
- Customer Invoicing
- Advocate of creating a memorable customer experience
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.
