As a Lead Customer Experience Specialist here at Honeywell, you will enhance customer satisfaction by developing strategies, analyzing feedback, and driving improvements. Your insights will ensure exceptional service and support. You will report directly to our Sr. Customer Experience Supervisor and you’ll work out of our San Luis Potosí location on a Hybrid work schedule.
This role will report to the regional Customer Experience Supervisor and will be responsible for commercial and operational activities as part of the Order-To-Cash process: i.e. validation and booking of customer orders, managing order fulfillment activities, providing proactive updates to customers, managing physical & financial claims etc. with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.
Honeywell recently announced plans to sell its Product Solutions and Services (PSS) business to Brady Corporation. At this time, we anticipate that the deal will close in the second half of 2026, subject to customary closing conditions. We expect this role, dedicated to the PSS business, will be part of this future transaction when it closes.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
