Customer Service Representative | Hastings, MI | 3 de mayo de 2017
The hardest part of the job
The hardest part of the job is being a female in a male dominate field. Generally the type of customers we receive is male and on some occasions I interact with individuals who do not wish to have a woman help them. I do not try to understand the logic behind it, but simply insist on letting me try to assist them with their needs. The customer and myself usually move past the initial turmoil that they had and they leave happy with their parts and all is great. In the very rare occasions that they insist on a male to help them, some form of management usually comes next to me and has me proceed as I would with any customer. Management usually informs the customer that they will stand there in case of questions but reassures the customer that I know what I am doing when it comes to getting them their items.